Frequently asked questions to help you buy a voucher, a gift box or an item - LA BARONNIE HOTEL & SPA
Are gift boxes sent immediately after purchase?
Yes, LA BARONNIE HOTEL & SPA gift boxes are sent instantly by email after purchase, allowing the recipient to book their stay or service dates directly with the establishment.
Is it possible to come to your establishment to purchase a gift box?
You can purchase our gift boxes directly on our e-commerce website. The boxes are valid for 365 days and delivered instantly by email, making them a perfect last-minute gift idea. Discover our exceptional gift boxes at La Baronnie Hôtel & Spa 4★ on Île de Ré.
Can the gift check be sent directly to the beneficiary without showing the amount?
It is possible to send the gift voucher directly to the recipient without them knowing the amount. To do this, select the 'Hide the amount' option when placing your order at our establishment, LA BARONNIE HOTEL & SPA.
How do I choose the delivery method for the box (email, mail, in-store pickup)?
To choose the delivery method for your gift box, you can select email, mail, or in-store pickup during your order. All our gift boxes are valid for 365 days and delivered instantly by email, perfect for a last-minute gift idea. Enjoy the authentic experience of LA BARONNIE HOTEL & SPA.
Can I buy multiple gift boxes online for different people?
You can absolutely purchase multiple gift boxes online for different people. Each box will be personalized according to your wishes and sent instantly by email. Take advantage of this opportunity to offer unique experiences to your loved ones at LA BARONNIE HOTEL & SPA.
How do I create a group fund and invite people?
To create a group gift and offer a gift box to multiple people, select the dedicated option during your online purchase. You can then invite participants via email or link sharing, for a relaxing experience for two or in a group at our establishment LA BARONNIE HOTEL & SPA.
How can I choose the amount for a gift card?
You can choose the amount of your gift voucher from the options provided, ranging from $50 to $1000, valid for all services at our establishment LA BARONNIE HOTEL & SPA.
How can I log in to my account?
To access your account on our website, enter your email address and password on the login page. If you have forgotten your password, use the reset option to create a new one. This will allow you to manage your gift boxes for LA BARONNIE HOTEL & SPA.
How can I empty my cart?
To empty your cart on our website, click on the cart icon at the top right of the page, then on the 'Empty Cart' button to start your selection of LA BARONNIE HOTEL & SPA gift boxes again.
Can I purchase multiple gift vouchers at the same time?
You can certainly purchase multiple gift boxes at the same time. They will all be included in your order and instantly delivered by email, for an authentic, intermediary-free experience at LA BARONNIE HOTEL & SPA.
How do I remove a gift box from my cart?
To remove a box from your cart, click on the delete icon next to the concerned item. You can also empty your entire cart using the dedicated option, at LA BARONNIE HOTEL & SPA.
How do I purchase or give a gift box?
To offer a LA BARONNIE HOTEL & SPA gift box, select the box of your choice, customize it with a message, and complete your order online. Your recipient can then book their dates directly with our establishment, LA BARONNIE HOTEL & SPA.
Can we give a gift certificate and let the recipient choose the experience?
Yes, you can offer a gift certificate to LA BARONNIE HOTEL & SPA and let the recipient choose the experience they like from our services, whether it's a stay, a wellness moment at the spa, or a tasting at Bar 1721.
Can I modify or cancel my order?
Modifications or cancellations of your gift box order depend on the conditions specified at the time of purchase. Our boxes are valid for 365 days and can be booked directly at our establishment LA BARONNIE HOTEL & SPA.
Is the gift box customer service reachable by email?
You can email us with any questions regarding your gift box. We commit to responding within 48 business hours for a direct experience at LA BARONNIE HOTEL & SPA.
Is the gift box customer service reachable by phone?
The customer service of LA BARONNIE HOTEL & SPA is reachable by phone from Monday to Friday, 9 AM to 6 PM, as well as by email.
Can I check the status of my gift box online?
You can track the status of your gift box online via your personal space on our website. Log in with the credentials received at the time of purchase to access this information at LA BARONNIE HOTEL & SPA.
Is there an online chat available for questions about gift boxes?
Our online chat is available to answer your questions about gift boxes. The opening hours are displayed on the contact page of LA BARONNIE HOTEL & SPA.
Is there a dedicated customer service for gift boxes?
You have a dedicated customer service team for any questions regarding your gift box. Precise information about the available services, such as exceptional stays, Cinq Mondes spa treatments, or gourmet brunches, is directly accessible. LA BARONNIE HOTEL & SPA.
Is there a dedicated FAQ for gift boxes?
Here you will find answers to your questions about using your gift box. Our gift boxes are valid for 365 days and can be used for stays, spa treatments, brunches, or gift certificates, depending on your choice. Make the most of your experience at LA BARONNIE HOTEL & SPA.
Is spa access included in my gift box?
Access to the spa is included in some LA BARONNIE HOTEL & SPA gift boxes, such as the Breakfast & Spa for Two box or the Wellness Stay box. Check the details of your box to confirm the included services.
Does the recipient of a gift box have access to the same services as other customers?
As a gift box beneficiary, you have access to the same services as our other customers, subject to booking conditions and availability at our establishment LA BARONNIE HOTEL & SPA.
Is the detail of the services included in my gift box specified?
The services included in your gift box are detailed on the box itself or in the accompanying information booklet. You will find options such as delicious breakfasts, private spa sessions, or Sunday brunches, depending on the chosen box. These services are available at our establishment, LA BARONNIE HOTEL & SPA.
Is parking included in my gift box?
Parking is not included in LA BARONNIE HOTEL & SPA gift boxes.
Is breakfast included in my gift box?
Breakfast is not automatically included in LA BARONNIE HOTEL & SPA gift boxes. Some boxes, like the Duo Breakfast & Spa box, include two delicious breakfasts, but it is important to check the included services according to the chosen box.
Is special attention given to the recipient of a gift box?
At LA BARONNIE HOTEL & SPA, we pay special attention to the beneficiaries of our gift boxes. For example, with a Duo Breakfast & Spa gift box, two glasses of champagne are offered for a relaxing moment for two.
Is a welcome drink included in my gift box?
Some of our gift boxes include a complimentary glass of champagne, such as the Duo Breakfast & Spa gift box. For the others, a welcome drink is not automatically included. Please check the details of your LA BARONNIE HOTEL & SPA gift box.
Should we bring towels to the Spa?
The towels are provided by the establishment LA BARONNIE HOTEL & SPA.
Can I purchase multiple gift boxes for my company's employees and customize them?
You can offer multiple gift boxes to your employees and customize them to your liking. Our gift boxes are valid for 365 days and delivered instantly by email, perfect for a handout or group sending. Discover our customization options on our LA BARONNIE HOTEL & SPA website.
Is it possible to purchase multiple gift boxes for my clients and send them directly in digital or paper format?
You can purchase multiple gift boxes and send them directly to your clients, either in digital or paper format. The gift boxes are valid for 365 days and delivered instantly by email, offering an ideal solution for last-minute gifts. All our gift boxes are available at LA BARONNIE HOTEL & SPA.
Do you offer preferential rates for bulk purchases?
Volume discounts are available for large purchases, with a customized quote based on the ordered volume at LA BARONNIE HOTEL & SPA.
Do you offer an advantageous and personalized solution for works councils (CSE)?
Customized and advantageous solutions are available for corporate committees, with preferential rates and customizable options tailored to your needs, at our establishment LA BARONNIE HOTEL & SPA.
How do I correct an incorrect email address for a gift box?
To correct an incorrect email address on your LA BARONNIE HOTEL & SPA gift box, you can provide us with your order number and the new details. We will update the email address associated with your LA BARONNIE HOTEL & SPA gift box.
How can I leave a review for my gift box?
To share your experience, you can leave a review by logging into your customer account. Your feedback helps us improve our services at LA BARONNIE HOTEL & SPA.
How can I contact the store?
For any questions regarding gift boxes, you will find the necessary information directly on our website. The opening hours and contact details of LA BARONNIE HOTEL & SPA are also available there.
Is there a dress code for the gift box?
No dress code is required to enjoy your gift box at LA BARONNIE HOTEL & SPA. A proper and comfortable outfit is recommended for relaxation moments at the spa and meals at the restaurant.
From what age can I get a treatment?
The treatments offered at the spa of our establishment LA BARONNIE HOTEL & SPA are available starting from 16 years old.
Is it absolutely necessary to make a reservation?
Yes, it is necessary to book to enjoy your gift box, especially for experiences like the Breakfast & Spa for Two or the Wellness Stay, available by reservation between 08:30 and 10:30 at LA BARONNIE HOTEL & SPA.
How can one access the hotel from the airport?
To reach the hotel from the airport, you can take a taxi or rent a car. The establishment LA BARONNIE HOTEL & SPA is located on Île de Ré, approximately 1 hour and 30 minutes drive from La Rochelle Airport.
Is the establishment accessible to people with reduced mobility?
The LA BARONNIE HOTEL & SPA establishment is accessible to people with reduced mobility, with adapted facilities to ensure a comfortable stay for all visitors.
Are pets allowed in the establishment?
Nous n'acceptons pas les animaux dans notre établissement LA BARONNIE HOTEL & SPA.
Where can I find the menus?
The gift box menus are available on the detailed page of each offer on our website. You will find the included services, such as delicious breakfasts, Sunday brunches, or wellness stays, offered by LA BARONNIE HOTEL & SPA.
What are the hours of operation?
The opening hours of LA BARONNIE HOTEL & SPA vary depending on the services. For example, the Breakfast & Spa for Two experience is available every morning, between 8:30 AM and 10:30 AM, by reservation.
Is there parking available near the establishment?
The LA BARONNIE HOTEL & SPA establishment has a private parking lot for its clients, located in the immediate vicinity.
What are the delivery methods for gift boxes/vouchers?
LA BARONNIE HOTEL & SPA gift boxes are delivered instantly by email, allowing the recipient to book their dates directly with the establishment.
Is postal delivery offered?
We offer postal delivery of our gift boxes for home delivery. The boxes are valid for 365 days and are instantly delivered by email, providing a practical solution for last-minute gifts. Take advantage of this option to offer an exceptional experience to your loved ones at our establishment, LA BARONNIE HOTEL & SPA.
In addition to gift boxes, is it possible to order or have items delivered?
We offer only gift boxes for experiences at LA BARONNIE HOTEL & SPA, such as stays, spa treatments, or gourmet brunches. These boxes are valid for services at our establishment LA BARONNIE HOTEL & SPA.
Is the gift box available in physical format?
You can choose between a physical or digital gift box to offer an exceptional experience at La Baronnie Hôtel & Spa. Our gift boxes are available in several themes, designed for all budgets and occasions, and are valid for 365 days. La Baronnie Hôtel & Spa.
Is the box presented in a neat packaging?
Our gift boxes are presented in an elegant and careful packaging, for a refined gifting experience at LA BARONNIE HOTEL & SPA.
Is the gift box available in a digital format (e-gift box)?
Yes, our gift boxes are available in digital format. You can choose to have them delivered by email, which allows for immediate redemption of your LA BARONNIE HOTEL & SPA gift box.
Can the gift box be sent directly to the recipient?
You can send the gift box directly to the recipient when placing your order on our website. The boxes are valid for 365 days and delivered instantly by email, making them a perfect last-minute gift idea at LA BARONNIE HOTEL & SPA.
Do you deliver gift boxes internationally?
The gift boxes from LA BARONNIE HOTEL & SPA are delivered internationally, with varying shipping costs and delivery times depending on the destination.
What are the delivery times for gift boxes by mail?
The gift boxes from LA BARONNIE HOTEL & SPA are delivered instantly by email, with no waiting time. This allows you to offer them immediately to your loved ones.
Is it possible to schedule a delivery date?
You can schedule the sending date of your gift box during your order. The gift boxes from LA BARONNIE HOTEL & SPA are valid for 365 days and delivered instantly by email, offering perfect flexibility for the lucky recipient.
Is express delivery available?
LA BARONNIE HOTEL & SPA gift boxes are delivered instantly by email, allowing for immediate use.
How can I track my order?
To track your gift box order, log in to your account on our website. All our gift vouchers are valid for 365 days and delivered instantly by email at our establishment LA BARONNIE HOTEL & SPA.
Can I receive my gift box by email or mail?
You can receive your gift box by email or by mail, depending on your preference. Delivery details are available during the order, for an authentic and direct experience with LA BARONNIE HOTEL & SPA.
What is the delivery time for my gift voucher if I choose postal delivery?
The delivery time for your gift voucher by post is 2 to 3 business days. All our gift vouchers are valid for 365 days and are delivered instantly by email for a wait-free experience at LA BARONNIE HOTEL & SPA.
If I cancel my reservation, is my gift box still valid?
In case of cancellation of your reservation, your gift box remains valid and can be used for a new reservation according to the conditions of LA BARONNIE HOTEL & SPA.
Can my gift box be extended if not used?
Your gift box is valid for 365 days from its date of purchase. If you cannot use it within this time frame, it is not possible to extend it. Enjoy your experience at LA BARONNIE HOTEL & SPA.
Can my gift box be exchanged for another service?
Your gift box can be exchanged for another service depending on availability and the establishment's conditions. Gift certificates are valid for all services at LA BARONNIE HOTEL & SPA.
Can I cancel my reservation made with a gift box?
The cancellation of a reservation made with a gift box is possible according to the conditions specified at the time of purchase, at our establishment LA BARONNIE HOTEL & SPA.
Can I modify my reservation made with a gift box?
Modifying your reservation made with a gift box depends on the conditions specified at the time of purchase. Our gift boxes are valid for 365 days and allow you to book services such as stays, spa treatments, or gourmet brunches, depending on the availability of our establishment, LA BARONNIE HOTEL & SPA.
Is there a cancellation period for gift box reservations?
The cancellation deadline for reservations made with a gift box is specified at the time of booking, according to the conditions of our establishment LA BARONNIE HOTEL & SPA.
Is it possible to reschedule without fees with a gift box?
Rescheduling is possible depending on the availability and the reservation conditions of your gift box at LA BARONNIE HOTEL & SPA.
Can I convert my gift box into a gift card?
The gift boxes from LA BARONNIE HOTEL & SPA cannot be exchanged for gift certificates. You can use them to book an experience at our establishment, such as a stay, a brunch, or a relaxing moment at the spa.
Are there special offers for events (weddings, Valentine's Day, Christmas...)?
For Valentine's Day, Christmas, or a wedding, we offer special gift boxes tailored to each event. Discover our online selection to give your loved ones a unique experience at our establishment, LA BARONNIE HOTEL & SPA.
Do you offer dedicated gift sets for groups, birthdays, or special occasions (bachelorette parties, stag parties)?
We offer gift boxes suitable for various occasions, such as birthdays, weddings, or gatherings with friends. You can choose between stays, spa treatments, gourmet brunches, or gift vouchers valid for all our services, to offer an authentic experience on the Île de Ré at La Baronnie Hôtel & Spa.
Are the gift boxes offered official and guaranteed without intermediaries or commission?
The gift boxes we offer are official and guaranteed without intermediaries or commissions. By purchasing directly on our website, you give an authentic experience in our 4-star hotel with Cinq Mondes spa, rooted in its Retaise territory, LA BARONNIE HOTEL & SPA.
Are the services included in the gift boxes identical to those consumed on site?
The services included in our gift boxes are identical to those offered by the establishment LA BARONNIE HOTEL & SPA. You can consult the specific conditions of each box on our website to learn about the details of the services.
Could I exchange a service for another at the time of booking (e.g., a massage instead of a facial treatment)?
Service exchanges are possible depending on availability at the time of booking. For example, you can exchange a massage for a facial treatment if both services are available. The gift boxes from LA BARONNIE HOTEL & SPA offer flexibility to tailor the experience to your preferences.
Is it possible to pay for a gift box by bank transfer?
Payment by bank transfer is possible to settle a gift box at LA BARONNIE HOTEL & SPA.
Is online payment secure?
Online payment on our website is fully secured to ensure the protection of your banking data. You can thus order your gift boxes with complete peace of mind at our establishment LA BARONNIE HOTEL & SPA.
Is payment via group or shared payment possible?
Payment via group or shared methods is not available for LA BARONNIE HOTEL & SPA gift boxes. You can pay for your order by credit card, bank transfer, or PayPal, depending on the options available at the time of purchase.
Are your gift boxes exclusive creations, specifically designed by your establishment?
Our gift boxes are specially designed to offer a unique experience at LA BARONNIE HOTEL & SPA, a 4-star establishment with a Cinq Mondes spa located on Île de Ré. Each box allows you to enjoy exceptional stays, spa treatments, gourmet brunches, or gift vouchers valid for all our services, for an authentic and direct experience at LA BARONNIE HOTEL & SPA.
Is it possible to pay in installments?
Payment in installments is possible according to the terms offered during your order on our LA BARONNIE HOTEL & SPA website.
Is the payment deducted immediately upon ordering?
Your gift box payment is debited immediately upon ordering. The boxes are valid for 365 days and delivered instantly by email, for an authentic intermediate-free experience at LA BARONNIE HOTEL & SPA.
Can businesses pay via a specific payment method (administrative mandate, transfer...)?
Companies can pay by bank transfer or administrative order for the purchase of gift boxes at LA BARONNIE HOTEL & SPA.
Are payments processed by a certified provider compliant with security standards (PCI DSS)?
Payments made on our website are fully secured by a certified provider compliant with PCI DSS standards, ensuring the protection of your data at LA BARONNIE HOTEL & SPA.
When purchasing a gift box, do I keep the history of my orders?
You can view the history of your gift box purchases in your customer account. All the details of your orders are kept there for your convenience, at our establishment LA BARONNIE HOTEL & SPA.
Do you offer payment via PayPal, Apple Pay, or Google Pay?
For your gift box, you can pay by credit card, PayPal, Apple Pay, or Google Pay. LA BARONNIE HOTEL & SPA offers an exceptional experience on Île de Ré.
Can I receive an invoice after my purchase?
You will receive an invoice by email after your purchase at LA BARONNIE HOTEL & SPA. You can also find it in your customer account on our website.
Can I pay for my gift box with a credit card (Visa, Mastercard, Amex)?
You can pay for your gift box by Visa, Mastercard, or American Express credit card. All our gift boxes are valid for 365 days and delivered instantly by email, for an authentic experience without intermediaries at LA BARONNIE HOTEL & SPA.
Can a promotional code be used?
You can use a promotional code when purchasing a gift box. Check its validity and usage in the general terms and conditions of our establishment LA BARONNIE HOTEL & SPA.
What payment methods are accepted for purchasing a gift box?
For the purchase of a gift box, we accept payments by credit card, PayPal, and bank transfer. All our gift boxes are valid for 365 days and delivered instantly by email. LA BARONNIE HOTEL & SPA.
Do you accept vacation checks?
We accept vacation checks for the purchase of our gift boxes, according to the conditions of LA BARONNIE HOTEL & SPA.
Is it possible to add a personalized message to the gift box?
You can add a personalized message to your gift box during your online order. This message will be included with the box for a unique touch, reflecting the authentic experience offered by LA BARONNIE HOTEL & SPA.
Can we add options to your gift box offers?
The gift boxes from LA BARONNIE HOTEL & SPA can be customized according to the available options for each package, such as adding extra nights or spa services.
Do you offer premium packaging for gift boxes sent by mail?
You can choose a premium packaging for your online order to enhance your gift box from LA BARONNIE HOTEL & SPA.
Can a gift box be customized for a special occasion (birthday, wedding...)?
You can customize your gift box with a personalized message to mark the special occasion, such as a birthday or wedding. All our gift vouchers are valid for 365 days and delivered instantly by email, for an authentic experience at LA BARONNIE HOTEL & SPA.
How do I request a refund for a gift box purchased online?
To request a refund for an online purchased gift box, check the purchase conditions and have your order number ready. Refunds are possible according to the conditions specified at the time of purchase at our establishment LA BARONNIE HOTEL & SPA.
If a paper gift box is lost, can you issue a new one?
In case of loss of your paper gift box, we can send you a duplicate subject to availability. Your gift box will be valid for 365 days and delivered instantly by email, for an authentic experience without intermediaries at LA BARONNIE HOTEL & SPA.
Can partially used gift boxes be refunded?
Partially used gift boxes from LA BARONNIE HOTEL & SPA are non-refundable.
Is it possible to exchange a gift box for another of equivalent or higher value?
It is possible to exchange a gift box for another of equal or greater value, subject to the establishment's conditions. All our gift vouchers are valid for 365 days and delivered instantly by email, for an authentic, intermediary-free experience at LA BARONNIE HOTEL & SPA.
Does the right of withdrawal apply to the purchase of a gift box?
The right of withdrawal does not apply to LA BARONNIE HOTEL & SPA gift boxes, as they concern service provisions. The gift box is non-exchangeable and non-refundable.
Can I cancel a gift box that has already been sent by email or mail?
The cancellation of an already sent gift box depends on the conditions specified at the time of purchase. LA BARONNIE HOTEL & SPA gift boxes are valid for 365 days, offering great flexibility to plan your stay.
What should I do if the received box is damaged or contains an error?
If your gift box is damaged or contains an error, we invite you to send us a photo as soon as possible. We will process your request quickly according to the conditions of LA BARONNIE HOTEL & SPA.
Can I get a refund for a gift box if I change my mind after purchase?
Gift boxes purchased from LA BARONNIE HOTEL & SPA are non-refundable after purchase, in accordance with our terms and conditions.
What happens if the recipient couldn't use the gift box before its expiration date?
The gift boxes from LA BARONNIE HOTEL & SPA are valid for 365 days. If the beneficiary cannot use them before this date, they will unfortunately no longer be able to enjoy them. We advise you to check the establishment's conditions to find out about possible extension options.
Is a voucher issued if the gift box is not used?
In case of non-use of the gift box, a credit may be issued according to the specific conditions of LA BARONNIE HOTEL & SPA.
How can I redeem the cashback?
To use your gift voucher, simply present it when making your reservation or directly at the reception of our establishment, LA BARONNIE HOTEL & SPA.
What is the processing time for a refund after I make a request?
The refund deadlines for a gift box purchased at LA BARONNIE HOTEL & SPA are 14 days from the request, subject to the general terms and conditions of sale.
I purchased a gift box/voucher, but I would like to cancel the purchase. Is this possible?
Gift boxes purchased at LA BARONNIE HOTEL & SPA are neither exchangeable nor refundable, in accordance with the general terms of sale.
Are there any dates excluded for gift boxes?
Some dates may be excluded for gift boxes depending on the availability at our establishment, LA BARONNIE HOTEL & SPA. We recommend checking the available dates when making your reservation.
Is booking with a gift box subject to availability?
The reservation with a gift box at LA BARONNIE HOTEL & SPA is subject to the availability of the establishment. To fully enjoy your experience, it is advisable to book as soon as possible, especially for services like the private spa or the Sunday brunch.
I've lost my password to log into my account, what can I do?
To reset your password and access your account, click on the 'Forgot Password' link on the LA BARONNIE HOTEL & SPA login page. An email will be sent to you to create a new password.
Do I need the gift box number to make a reservation with a gift box?
To book with your gift box at LA BARONNIE HOTEL & SPA, have your gift box number ready. This number is required to validate your reservation at our establishment LA BARONNIE HOTEL & SPA.
Can I use my gift box on the weekend?
The use of your gift box on the weekend is possible depending on the availability of the establishment. LA BARONNIE HOTEL & SPA offers experiences such as the gourmet brunch on Sunday or wellness stays, available upon reservation. Enjoy your moment of relaxation at LA BARONNIE HOTEL & SPA.
Can I use my gift box on holidays?
The use of your gift box at LA BARONNIE HOTEL & SPA is possible on holidays, subject to availability. Experiences like the gourmet brunch or wellness stays are available according to the usual hours of the establishment LA BARONNIE HOTEL & SPA.
Can I freely choose my dates with a gift box?
The reservation dates with a gift box depend on the availability of the establishment. For a stay at La Baronnie Hotel & Spa, you can book your dates directly with us, subject to availability.
Can I book online with my gift voucher?
Booking with a gift box is done directly with the establishment LA BARONNIE HOTEL & SPA, subject to availability and the conditions specified at the time of purchase.
Can I make a reservation by phone with my gift box?
Bookings with a gift box are possible every day in the morning, between 08:30 and 10:30, by reservation at La Baronnie Hotel & Spa.
Can I make a reservation by email with my gift box?
Reservation by email is possible with your gift box. We will be delighted to welcome you at LA BARONNIE HOTEL & SPA.
Is it possible to modify my gift box to a gift box of equal or lesser value?
You can exchange your gift box for a box of equal or lesser value, according to the conditions of LA BARONNIE HOTEL & SPA.
Does my gift box cover the entire service?
Your gift box covers the service indicated on your exchange voucher, such as a gourmet brunch or a wellness stay. Any additional charges or options, such as extra spa treatments, are at your own expense. Your gift box is valid for 365 days and you can book your dates at LA BARONNIE HOTEL & SPA.
Is my gift box personalized?
Your gift box is nominative, in the name of the beneficiary indicated at the time of purchase. It is valid for 365 days and can be used to enjoy our services at LA BARONNIE HOTEL & SPA.
Can my gift box be used all at once?
Your gift box is usable in one go to enjoy an experience at La Baronnie Hôtel & Spa. Check the booking conditions to confirm the terms of use of your LA BARONNIE HOTEL & SPA gift box.
Is my gift box valid in multiple establishments of a group?
Your gift box is valid only for services within our establishment, LA BARONNIE HOTEL & SPA.
Is my gift box valid in only one establishment?
Your gift box is valid only at LA BARONNIE HOTEL & SPA, in Saint-Martin-de-Ré on the Île de Ré. It allows you to enjoy our exceptional stays, Cinq Mondes spa treatments, gourmet brunches, or other services depending on the type of gift box chosen.
Is an upgrade possible with an additional fee using my gift box?
Upgrading your room is possible depending on availability and the conditions of the LA BARONNIE HOTEL & SPA establishment.
Can someone else use my gift box?
The gift box you have received is personal and reserved for your exclusive use. It can only be used by you, in accordance with the conditions of LA BARONNIE HOTEL & SPA.
Can an additional payment be requested on-site when using the gift box?
An additional payment may be required when using your gift box, depending on the services chosen and the conditions of LA BARONNIE HOTEL & SPA.
Is an ID required upon arrival when using a gift box?
An ID may be requested upon your arrival at LA BARONNIE HOTEL & SPA.
Do you accept pets?
The presence of pets depends on the establishment's conditions. We invite you to check directly with the hotel LA BARONNIE HOTEL & SPA.
How do I proceed with reserving my gift voucher?
To book your gift voucher at LA BARONNIE HOTEL & SPA, log in to your account on our website and follow the instructions. Reservations are available every day between 08:30 and 10:30 for morning experiences, and at other time slots depending on the chosen services.
Do I need to create a customer account to purchase a gift box?
It is not necessary to create a customer account to purchase a gift box. You can place an order as a guest, and the recipient can book their dates directly with our establishment LA BARONNIE HOTEL & SPA.
Is my gift card divisible? Can I use it multiple times?
Your gift certificate can be used in multiple occasions, subject to availability and reservation conditions at our establishment, LA BARONNIE HOTEL & SPA.
What are the check-in and check-out times?
The check-in and check-out times at LA BARONNIE HOTEL & SPA are typically set at 15:00 for check-in and 11:00 for check-out. These times may vary according to the conditions of your gift box, which you can consult before your stay.
What services are included in a gift certificate?
The services included in a LA BARONNIE HOTEL & SPA gift voucher vary depending on the chosen amount. They can include stays, spa treatments, brunches, or cocktail workshops, valid for all services of the establishment.
What is the difference between a gift box and a free amount voucher?
A gift box from LA BARONNIE HOTEL & SPA offers a selection of predefined experiences, such as hotel nights, spa sessions, or restaurant meals, while an open amount voucher allows you to choose freely from all our services, up to the chosen amount.
Are the terms of use clearly stated?
The terms and conditions of our gift boxes are clearly stated on our website. You can consult them before your purchase to know the reservation and validity terms, in order to offer an authentic experience to your loved ones at our establishment LA BARONNIE HOTEL & SPA.
How do I use a gift box during booking?
To use your gift box, book directly with our establishment LA BARONNIE HOTEL & SPA by mentioning your unique code. The boxes are valid for 365 days and allow you to enjoy stays, spa treatments, brunches, or gift vouchers according to your choice.
Can the gift box be transferred to a third party?
The gift box can be given to a third party. Simply enter the recipient's name during the order or modify the recipient's name after purchase, directly from your account. All our gift boxes are valid for 365 days and delivered instantly by email, for an authentic experience at LA BARONNIE HOTEL & SPA.
Can the validity of a gift box be extended or renewed?
The validity of our gift boxes is 365 days. This period cannot be extended or renewed, in accordance with the general terms and conditions of our establishment LA BARONNIE HOTEL & SPA.
What should I do if I lose or do not receive the gift box?
In case of loss or non-receipt of your gift box, a duplicate or a digital box will be sent to you according to the conditions of LA BARONNIE HOTEL & SPA.
What is the validity period of a gift box?
The gift boxes from LA BARONNIE HOTEL & SPA are valid for 365 days from the date of purchase, offering flexibility to plan a stay or a wellness experience on the Île de Ré.
Are children allowed?
Children are welcome at LA BARONNIE HOTEL & SPA, which offers an ideal setting for a family stay on Île de Ré.
What happens if the recipient does not use the entire value of the gift card or exceeds it?
The unused balance of the gift box cannot be carried over to a future booking. If the cost of the services exceeds the value of the gift box, an additional payment is required, according to the conditions of LA BARONNIE HOTEL & SPA.
Is the spa access private?
Access to the spa is private for the 'Breakfast & Spa for Two' gift box, which includes 50 minutes of private spa time for two people at La Baronnie Hotel & Spa.
What types of gift boxes do you offer?
We offer gift boxes for stays, wellness experiences at the Cinq Mondes spa, gourmet brunches, and cocktail workshops at Bar 1721, as well as gift vouchers redeemable for all our services at our establishment LA BARONNIE HOTEL & SPA.